800-729-9505
M-F 7:30 am - 4:30 pm

No products in the cart.

0

If you are unable to find your issue in the table above, or if you were unable to fix the problem with the provided instructions, please contact the dealer from which you purchased the fire table. If you purchased the table directly from this site, you may call customer service at 800-729-9505.

[vc_table vc_table_theme=”classic”][borders_all;14px;b;align-center]Symptom,[14px;b;borders_all;align-center]Possible%20Cause,[14px;align-center;borders_all]Corrective%20Action|[align-left]Fire%20table%20won%E2%80%99t%20light,[align-center]No%20LP%20in%20tank%2C%20or%20NG%20main%20not%20turned%20on.,[align-left]Check%20the%20LP%20(propane)%20tank.%20You%20may%20be%20out%20of%20gas.%20Or%20check%20natural%20gas%20valve%20at%20main.|,[align-center]Plugged%20burner%20orifice.,[align-left]Check%20the%20burner%20orifice%20for%20stoppage.%20Remove%20stoppage.|[align-left]Low%20flames%20or%20won%E2%80%99t%20stay%20lit.,[align-center]Manual%20shutoff%20valve%20(on%2Foff%20control%20knob)%20open%20or%20not%20in-%20stalled%20between%20LP%20tank%20and%20appliance.,[align-left]Close%20LP%20tank%20and%20manual%20shutoff%20valves.%20Open%20LP%20tank%20valve%20first%2C%20THEN%20the%20manual%20shutoff%20valve.|[align-left]Blue%20Flames,[align-center]This%20is%20a%20result%20of%20normal%20operation%20and%20flames%20will%20begin%20to%20yellow%20as%20unit%20is%20allowed%20to%20burn%20for%2016-20%20minutes.,[align-left]Do%20nothing.|,[align-center]Improper%20air%2Ffuel%20mixture%20related%20to%20air%20shutter%20position.,[align-left]Close%20air%20shutter.%20(for%20LP%2C%20leave%20%C2%BC%E2%80%9D%20open%2C%20Natural%20gas%201%2F16%E2%80%9D%20open)|[align-left]Metallic%20noise,[align-center]Noise%20is%20caused%20by%20metal%20expanding%20and%20contracting%20as%20it%20heats%20up%20and%20cools%20down%2C%20similar%20to%20the%20sound%20produced%20by%20a%20furnace%20or%20heating%20duct.%20This%20noise%20does%20not%20affect%20the%20operation%20or%20longevity%20of%20the%20appliance.,[align-left]Do%20nothing.|[align-left]Glass%20fire%20gems%20cracking%20or%20splitting,[align-center]Heat%20and%2For%20abrupt%20temperature%20changes.,[align-left]This%20is%20a%20property%20of%20glass%20and%20may%20happen%20occasionally.%20Do%20nothing.%20This%20is%20completely%20normal.|[align-left]Sparker%20makes%20clicking%20sound%20but%20no%20visible%20spark%20is%20produced,[align-center]Sparker%20is%20improperly%20grounded,[align-left]Refer%20to%20section%204-C%20on%20Page%209%20in%20the%20manual%20for%20grounding%20instructions.%20Check%20all%20wire%20connections.|,[align-center]Ignition%20or%20ground%20wire%20not%20plugged%20in.,[align-left]Refer%20to%20section%204-C%20on%20Page%209%20in%20the%20manual%20for%20grounding%20instructions.%20Check%20all%20wire%20connections.|,[align-center]Igniter%20tip%20set%20too%20far%20from%20grounding%20probe,[align-left]Check%20that%20tip%20of%20sparker%20is%20within%20%C2%BC%E2%80%9D%20of%20grounding%20probe.%20Gently%20bend%20igniter%20tip%20or%20grounding%20probe%20by%20hand%20to%20achieve%20a%20smaller%20gap.[/vc_table]