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Frequently Asked Questions

Pricing Policy

We make every effort to correctly portray the items and information contained in this website. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.

We rely on a heavily automated process to provide you with the fastest service possible. For this reason, once you place an order with Firetables.com, your credit card is automatically charged. Once an order has been placed, price adjustments cannot be made at any time for any reason.  This includes sale items, discounted items, pricing updates, or proposed price matches. Gift Certificates, coupons, and discount codes must be presented or entered at the time of purchase and cannot be applied to previous purchases.

Sales Tax

Items sold and shipped to destinations in the state of Minnesota are subject to sales tax. State laws require that we charge sales tax on the full amount of the order.

While laws differ between taxing authorities, you may be obligated to pay sales or use tax on this purchase to your state and/or other tax jurisdiction.

30 Day Return Policy

Simple Step-by-Step Return Process

  1. Contact the Customer Service Department to obtain an RA at 1-800-729-9505 – or email sales@dalsinmfg.com
  2. Return the item(s) using the information on the RA that is emailed to you – be sure to purchase shipping insurance
  3. Email tracking information to sales@dalsinmfg.com
  4. Once the item has been delivered, check your email in about 14 business days for a credit or further information

Please note that outlet items and custom items are not eligible for return or exchange for any reason. For more detailed Return Policy information, please see the full return policy

Privacy Policy

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By E-Mail: sales@dalsinmfg.com
By Phone: 1-800-729-9505

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Secure Checkout Through Mijireh

The security of your personal information is important to us. This site protects your information security by using Mijireh hosted checkout, a fully PCI compliant, secure hosted checkout system. Your payment information is kept safe through:

  • SSL encryption
  • 2 Factor Server Authentication
  • Encrypted Access Channels
  • Virtual Private Network
  • Security Scans
  • Log file monitoring
  • Redundant Firewall Protection
  • Continuous Vulnerability Monitoring
  • Managed Antivirus Protection
  • Application & Database Server Isolation
  • Redundant DoS/DDoS Mitigation
  • Monitored Intrusion Detection
  • Proactive OS Security Patches
  • and more…

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.