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Exterior Escapes Product Documentation

Crystal Downs fire table, shown with silver vein finish

Crystal Downs Fire Table

Westlake fire table with Durango Red NextStone brick

Westlake Fire Table

Knowledge Base / FAQs

New fire table checklist

Please go through this checklist after assembling the fire table.

  • Did you put a AAA battery in the sparker?
  • Is the AAA battery facing + out?
  • Are the black wires running from the burner connected to the back of the sparker box?
  • Was the orifice and metal flex hose/control panel connections tightened using two wrenches?
  • Is the air shutter open for LP/closed for NG?
  • Is the metal flex hose lined up directly from the control panel to the burner/no extreme bends in the tube?
  • Is the regulator fastened securely to the LP tank?
  • Is there an 1/8″ gap on the igniter for the firepit and can you see a spark when you push in the sparker button?
  • Make sure that glass is not piled in front of or around the sparker. There needs to be some space for the gas to get to the sparker.
  • If the sparker is pushed in and valve is open but does not light in 5 seconds, stop step away and try again in 30 seconds. Initially it may take some time for the gas to get through the burner and up to the line.
  • Is the correct orifice in the burner for what kind of gas you have hooked up to it?

Questions? Please call the dealer where the product was purchased or 1-800-729-9505.

Converting fire tables from propane to natural gas

Fire tables may be converted from liquid propane (LP) to natural gas. For full instructions, please visit the Converting from Propane to Natural Gas support page

Whistling flex hoses / loud gas flow

In some instances there can be noise generated by gas flow and burners while in use. There will always be some amount of noise from the gas manifold system. The objective is to reduce it to as low a level as can be while still providing a reliable, safe, easy to operate appliance.

There are a number of things that can cause excess noise while a unit is burning. Principally noise is caused by the flowing of gas through the system or the burning of the fuel. This can happen in any gas appliance, propane or natural, fire pits, fireplaces, water heaters, or furnaces. Basically the flow of gas is traveling through a line under pressure. The greater the flow (velocity) through a system the more likely there is an opportunity for noise. The products BDM supplies are a relatively high BTU product. The higher BTU means greater volume of gas thus higher velocity of flow.

The higher velocity means more turbulence in the flow and the more likely to cause a whistling sound or a rushing sound through the gas manifold system. Natural gas has a much higher potential for whistling due to having to push 2.5 times as much gas through the line to get the same BTU rate.

This all being said, potential solutions are listed below.

1. Noisy flex line

In the making of the stainless steel flex lines, the internal formations can have a flow that causes a whistling or a rushing sound. This can be remedied by reshaping the line to eliminate the noise. Bending the flex to a straighter line and eliminating sharp twists from the burner to the gas valve. If this does not work, then replacing it with a new flex line may be the solution. We have a varied corrugation flex line that helps eliminate the potential for noise in the flex line.

2. Noisy orifice

The orifice controls the amount of gas flow and is the smallest restriction point. At some flow rates the orifice can act as a whistle. To test for this simply remove the orifice and blow through it. If there is a whistling noise, you can remedy this by simply counter sinking the internal and external edges of the orifice with a .25mm drill bit, spun by hand, which should remove any edge burrs that may be causing the whistling. After countering the edges (do not drill through) test the orifice again by blowing through it.

Issues with push button crystal fire sparker

Coming soon

Troubleshooting Guide

If you are experiencing an issue with your fire table, please look for a solution in the troubleshooting guide as a first step. Troubleshooting Guide